Effective date: Jun 15, 2023
Locksmith Call Center Inc. (“us”, “we”, or “our”) operates the website https://locksmithcallcenter.ca (referred to as the “Service” below).
Our commitment:
We are fully committed to upholding the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”).
To honor this commitment, our privacy policy governs how we collect, use, and disclose Personal Information.
The purposes:
Locksmith Call Center Inc. collects, uses, and discloses Personal Information to fulfill the product or service requested by the customer and to provide additional products and services that may be of interest to them. The primary purpose is to ensure accurate customer identification and verify their ownership of the property requiring our service. Additionally, it aims to facilitate efficient service provision, offer reliable customer support, monitor Service usage effectively, and proactively address technical issues.
Before or at the time of collecting Personal Information, we will clearly identify the specific purposes for which the information is being collected.
Personally identifiable information:
While using our Service, we may request certain personally identifiable information from you, which can be used to identify or contact you (“Personal Data”). Personally identifiable information may include, but is not limited to your first name and last name, phone number, full address, email address, and proof of personal data such as identification documents, driver’s license, bills, etc.
Cookies and Usage Data
We may collect information about how you access and use our Service, which is referred to as “Usage Data.” This includes details like your computer’s IP address, browser type and version, pages visited, time and date of visits, duration on pages, and unique device identifiers.
To track and gather this information, we use cookies and similar tracking technologies. Cookies are small files with a unique identifier that are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some functions of our service.
Our responsibility:
We are responsible for maintaining and protecting the Personal Information within our control. We have appointed specific individuals who are accountable for ensuring compliance with our privacy policy.
Consent to collect data:
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information are provided as part of the service process.
Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Using or disclosed data:
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.
Under certain circumstances, Locksmith Call Center Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Locksmith Call center Inc. may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Locksmith Call Center Inc., prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, protect against legal liability.
Protection of the personal data.
Personal Information will only be retained for the period required to fulfill the purpose for which we collected it or as may be required by law.
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
